TERMS AND CONDITIONS
Copyright © Stream Publishing 2018. All rights reserved. No part of this website may be reproduced in whole or in part without the written permission of the publishers. The mention or appearance or likeness of any person or organisation in articles or advertising in this publication is not to be taken as any indication of sexual, social or political orientation of such persons or organisations.
Stream Publishing Ltd (‘Stream or ‘we’) is committed to protecting the personal information you provide or we collect when you buy any of our magazines or products, or use any of our websites and applications (our ‘services’).
This policy may be updated from time to time to keep up with legal and/or business developments, so you should check it each time you submit information to any of our services.
Types of information we may collect about you
When you sign up to our services (Newsletters), enter competitions, buy a magazine subscription, order products, take up a reader offer or use our websites or mobile apps we may collect personal information about you. Different services may require different types of information.
If you are aged 16 or under, you must get your parent/guardian’s permission before you provide us with your personal information. Unless you have this consent, you are not allowed to give us your information.
Here is some more specific detail about the information we collect:
• Information you give to us by filling in forms on our services. This includes information provided at the time of buying any of our products or services, subscribing to any services or marketing, creating a user account, posting material, filling in a survey or requesting further services. We will also ask you for information when you enter a competition or promotion and when you report a problem with our services. This information will normally include information about yourself (such as your name) and contact details (such as address, email address, telephone number etc);
• Information about your location. If you have enabled located services on your device, we may collect information about your actual location. You can disable location services at any time by updating your preferences on your device;
• Information about transactions. If you purchase something from us such as a magazine subscription or an app, we will make a record of the details of that transaction, including what products/services you have bought and details of the payment made; and
• Contact information. If you contact us, we may keep a record of that correspondence.
As well as collecting information directly, we may receive personal information about you from third parties (such as our business partners) where you have provided your permission to them to share your information, or they are otherwise legally permitted or required to disclose your personal information to us. We may also collect information gathered from publicly available sources and social media platforms.
We may also compile and share aggregated data, such as statistical or demographic data. This gathers together your personal information and that of others in an aggregated, anonymised way. It does not directly or indirectly reveal your identity.
If you fail to provide the personal information we have requested where we are required to collect this by law, or to perform our contract with you, we may be unable to perform the contract we have or are trying to enter into with you. However, we will notify you if this is the case.
How we look after your information
We are committed to protecting your personal information, and we have appropriate procedures and security features in place to keep it secure and prevent unauthorised access.
Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your information, we cannot guarantee its security and when giving us your information you do so at your own risk.
The information that we collect from you may be transferred to, stored at, or accessed from a destination outside the European Economic Area by us (or by someone acting on our behalf) where it is necessary to fulfil an order, process payment details or provide you with other services. Where this is the case, we will always ensure that appropriate protection is in place to protect your personal information.
How and why we use your information
We may use your information for a number of purposes, depending on how and where we receive it. We will always do so in one or more of the lawful ways set out here:
We will set out why we would like to use your data, and ask for your permission to do this. For example, we will do this where:
• we would like to send you carefully selected newsletters, special offers and/or promotions from the service you are using/title you have purchased (which may also feature relevant offers from our business partners) and/or the Stream Publishing Ltd group by email and/or push notification (where applicable and permitted by the app store you use);
• we would like to pass your information to carefully selected organisations to allow them to tell you about their special offers or products and services that may be of interest to you;
Where our processing of your information is based on your consent, you can withdraw this consent at any time using the details in the “How to contact us” section, by changing your account settings if you have an online account with us, or by changing your website browser or mobile device settings in relation to cookies. You will also be given a straightforward way to opt out of our marketing messages each time you receive a communication from us. Please note that it may take up to two weeks to implement changes to your preferences.
To perform our contract with you
In some circumstances, we will need to use your information to help us provide you with the product or service you have ordered. For example, we will do this:
• to meet product orders, requests for services or information and to process payments and any other requests you make of us;
• if we need to contact you for reasons related to the service you have signed up for e.g. to provide you with password reminders or to notify you that a particular service has been suspended for maintenance;
• to tell you about changes to our service;
• to manage our competitions and contact the winners;
• to enable other people or businesses to carry out work on our behalf.
Sometimes we will use your information for specific purposes we have carefully considered, taking into account any potential impact on you and your rights, where it will help us to enhance the services we provide and benefit our customers. This may include:
• to personalise or improve our communications with you. For example, we may use your purchase history with us to provide you with tailored information about other products or services which are more likely to be of interest to you;
• for statistical and analytical purposes, in order to help us understand our audiences, improve the products and services we offer;
• to contact you about a submission or contribution you have made to our websites, message boards or magazines, including any content you provide;
• to invite you to participate in surveys about our services (participation is always voluntary), in order to help us improve these in future;
• to keep our records up to date, including any correspondence or communications between us;
to administer and protect our business and websites (including troubleshooting, system maintenance, testing, reporting etc);
• to contact you by phone and/or post with details of special offers or promotions that we think may be of interest to you, where we have explained this when we collect your information and you have not opted-out of receiving such messages. We may also contact you about renewing your subscription when this has lapsed. Please note we will not contact you for these reasons if you are registered with the Telephone Preference Service (for phone) or Mailing Preference Service (for mail);
• for management and auditing of our business (including the preparation of statistics about circulation and usage of our products);
• to investigate and protect against fraudulent, unauthorised, or illegal activity.
Where we process your information based on legitimate interest grounds, you may object to this at any time and we will stop using it for that purpose unless we have compelling legitimate grounds or other legal reason for continuing to use it. Please see “What rights do I have?” for further information.
We are entitled to process your personal information where we are under a legal or regulatory obligation to do so.
Stream Publishing Ltd (‘Stream or ‘we’) is committed to protecting your personal information when you are using our digital platforms, including our websites and mobile apps. We strive to make your experience on our digital platforms enjoyable, relevant and customised to your preferences and interests. We do this by using cookies.
Web browser cookies
When you visit a website the website’s server will send your computer or mobile device a small amount of data that is stored on your web browser – a cookie! A cookie contains some anonymous information such as a unique identifier, the website name and some digits and numbers. It is used to record your online behaviour and preferences.
Different types of cookies:
• First party cookie: set by the website you are visiting, and can only be read by that website.
• Third party cookie: set by other companies who provide services to the website you are visiting, for example analytics companies or advertising networks.
• Session cookie: set for the duration of your visit to the website, and will be deleted from your device when your browsing session ends.
• Persistent cookie: set for a fixed period of time if the website you are visiting needs to remember you over multiple sessions (for example, if you have asked the website to remember your location or username).
Local or HTML5 storage is like a browser cookie as the data is stored in your browser. Unlike cookies, however, the storage limit is greater and data is not transferred to the website server. This allows usage and preference data (alongside the unique ID usually stored in a cookie) to be stored locally in your browser rather than on other systems and servers.
Tracking technologies: web beacons, GIFs, page tags, script
These terms describe a type of technology used on web pages and mobile apps to better understand how you interact with a website or application. Usually this is in the form of a small transparent image file or a line of code which records, for example, which web pages you visited or elements of a page you viewed, when and for how long, and whether you viewed and/or clicked on an ad. They may also be used to target advertising on the web page you are viewing. These tracking technologies are often used in conjunction with cookies.
In this policy, we refer to all these types of cookies and other technologies as “cookies”.
What cookies do
Cookies record your online identity and remember your online behaviour and preferences. For example, cookies may capture the following information:
• Browser information: browser type, language, and history;
• Device information: IP address, device make, device model, device operating system/version, and data connection type;
• Internet service provider information; and
• Interaction information: domain name, referring website address, date/time of website visit, page view data, search keywords, referring/exit pages, platform type, date/time stamp, geolocation data, click data, types of ads viewed.
• Cookies are used for a variety of purposes: to keep you logged in, to remember what is in your online shopping basket, to deliver you location specific information such as news and weather, to tailor advertising to your interests, and so on. This improves your experience of a website.
To recognise your device so you don’t have to give the same information repeatedly;
To remember your username and password (if requested) so you don’t need to enter your details each time you visit the website;
To provide a smooth and secure experience if you are purchasing a product or service via our digital platforms;
To select and deliver content that is interesting and relevant to you;
To record what people like and don’t like on the website and the popularity of different sections of the website so that we can ensure it works properly at points of high usage;
To collect, measure and analyse statistical information about website traffic:
To detect and track fraudulent or illegal activity;
To select and deliver advertising that is interesting and relevant to you (see “Advertising on our websites” section);
To link you to other affiliate websites and services.
We use third parties to deliver some of these services to you, who will also drop their own cookies.
Analytics on our websites
We use Google Analytics to provide us with statistical information about use and traffic on our websites, mobile apps and social media platforms. These services use IP addresses and other information from cookies to tell us, for example, the number of page views, number of users, what browsers users are using, and location data of users. This statistical information allows us to understand our audiences, reach our target audiences, develop and customise our product and services, maximise compatibility for most of our users, and determine how much to charge for advertising. For analytics, we collect and process your information on the basis of our legitimate business and operational interest.
Advertising on our websites
We show you ads on our websites and mobile apps. Cookies help to make these ads relevant and interesting to you. If you do not allow cookies, you will still see ads; just less personalised to you.
Ads on our websites are served by a number of third party providers who have signed up to the IAB Transparency and Consent Framework.
These providers will drop their own cookies on our websites which allows them to deliver ads and make ads more relevant to you (e.g. if you use our websites from outside the UK, you may get ads from your local country). Cookies are also used to monitor the performance and effectiveness of the ad served. Some of our providers may use other third parties to perform this monitoring function.
Online behavioural advertising
We use behavioural advertising on our digital platforms. Online behavioural advertising (or interest-based advertising) is a way of serving ads which are more relevant to you and your interests.
We may then display ads which we believe people in your market segment will find relevant. We also share these anonymous segments with our advertising partners, so that they can deliver more relevant advertising on other websites. We believe this makes the advertising you see more interesting and relevant.
To record your permission, we need to drop a cookie. This is strictly necessary, and is only used for the purpose of recording your preferences.
Change your settings
Brower controls: you can choose how cookies are handled by your device via your browser settings. The most popular browsers allow users to (a) accept all cookies, (b) notify you when a cookie is issued, or (c) not receive cookies at any time. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
Mobile controls: most modern mobile devices provide advertising identifiers. You can control how these identifiers are used in the settings of your mobile device.
If you choose not to accept cookies, our websites may not function properly and certain services will not be provided to you. This may spoil your experience. Without cookies, you will still see content and advertising; it just won’t be personalised to your interests and preferences.
Please email email@example.com if you would like more information on the cookies that we use and their purposes.
Who we share your information with
Generally, we will only use your information within the Stream Publishing group of companies to provide you with the service or product you have requested.
We will also disclose your information to other trusted third parties with your consent, or where we have justification for doing so, see “How and why we use your information”. This may include:
• with a third party who is helping us to provide a service to you, such as payment processors, customer management and assistance, drawing competition winners, prize providers, debt collection, credit checks and/or our IT and database services;
• with a third party who is helping us develop and improve our services to you, such as analytics providers;
• with a third party who is helping us select and deliver interesting and relevant advertising to you, such as advertising networks, social media platforms, and search engines. We may also occasionally share anonymous data segments with advertisers to help them make their advertising outside our sites more relevant;
• with our trusted business partners to provide insight and analysis of our customers, or where you have told us you would like to receive offers/promotions from those partners;
• with third party auditing organisations such as the Audit Bureau of Circulations (ABC) for reporting purposes, and to review our policies, processes and procedures for compliance with relevant standards;
• with relevant third parties such as your employer, school and/or email or internet provider if you post or send offensive, inappropriate or objectionable content anywhere on our services, or otherwise engage in any disruptive behaviour;
• when the disclosure is required or permitted by law (e.g. to government bodies and law enforcement agencies).
Similarly, our services may contain links to websites or apps that are owned and operated by other organisations, and which have their own privacy policies that govern their collection and use of your personal information. Your use of such websites is therefore at your own risk.
Where we pass personal information to a third party acting on our behalf, in addition to the measures set out above we also require them to treat this information with at least the same protection we do. We only permit them to process your personal data for specified purposes, and in accordance with our instructions. We do not share more information with them than is necessary for the relevant purpose.
How long we hold personal information for
We collect all personal information for one or more specific purpose (see ‘How and why we use your information”). This means that we hold your information on our systems for as long as is necessary to fulfil the purpose, or as long as is set out in any relevant contract you hold with us. Once that purpose has been fulfilled, we will securely delete the data, unless we are required to keep the data longer for legal, tax or accounting reasons. For example, if you change your registration profile to opt-out of receiving communications from us, your relevant details will stay on the system so we can ensure that we do not contact you in the future.
Alternatively, we will anonymise your information, so that we (or anyone else) can no longer tell that the data relates to you, at which point your information will cease to be considered personal information.
Your rights and further information
You have the following rights in relation to the personal data we hold about you:
• Access – you can ask us for a copy of any personal information that we hold about you. If you require additional copies of the data, we may charge an administrative fee;
• Corrections – we use reasonable efforts to update the personal information we hold about you, but you can request that we amend any inaccurate or incomplete personal data that we hold;
Restriction – you can request that we suspend the processing of your personal data where, for example, you object to our processing of it (see below) or while we correct any inaccuracies;
• Objection – you can tell us that you object to the processing of your personal data where, for example, we are using it for direct marketing purposes, or we are processing it on the grounds of “legitimate interests” (see above) and you feel it impacts your rights. If we feel we have a compelling reason to carry on this processing we will let you know, otherwise we will no longer use it for that purpose;
• Withdrawal of consent – where you have given us your consent to process your personal data for a particular purpose (or purposes), you can withdraw this permission at any time by letting us know;
• Deletion – we use reasonable efforts to delete your data when we no longer need it. However, you can also ask us to delete your personal data from our records in certain circumstances – for example, where you have withdrawn your consent for us to use it. If we are unable to comply with your request for legal reasons, we will tell you this;
• Transfer – you can ask for any personal data you have previously provided to us to be transferred to you in a usable electronic format, or to a third party (where this is technically feasible), so you can use it elsewhere.
We try to respond to all legitimate requests within one month, unless your request is particularly complex or you have made a number of requests, in which case it may take longer. If this is the case, we will keep you updated.
How to contact the DPO
The Data Protection Officer, Stream Publishing Ltd., The Cowshed, Ladycross Farm, Hollow Lane, Dormansland, Surrey RH7 6PB
Tel: +44(0)1342 872020
If you are unhappy with the way we have handled your personal data, or how we have responded to any request, please let us know using the contact details set out above.